.miell-chat-shell {
    --mc-accent: #50b848;
    --mc-accent-dark: color-mix(in srgb, var(--mc-accent) 80%, black);
    --mc-accent-soft: color-mix(in srgb, var(--mc-accent) 12%, white);
    --mc-ink: #1b1d1e;
    --mc-muted: #6f6a64;
    --mc-line: #e6e1db;
    --mc-sand: #f5f2ee;
    --mc-night: #1e2123;
    --mc-night-muted: rgba(255, 255, 255, .64);
    --mc-radius: 16px;
    --mc-avatar: 36px;
    --mc-avatar-gap: 12px;
    /* Same gutter as the theme's homepage blocks (.container-fluid.pt-4.pb-4) */
    box-sizing: border-box;
    width: 100%;
    margin: 0;
    padding: 24px;
    color: var(--mc-ink);
    font-family: inherit;
}
.miell-chat-shell *, .miell-chat-shell *::before, .miell-chat-shell *::after { box-sizing: border-box; }
.miell-chat-shell [hidden] { display: none !important; }
.miell-chat-shell button, .miell-chat-shell input, .miell-chat-shell textarea, .miell-chat-shell select { font: inherit; }
.miell-chat-shell :is(button, a):focus-visible { outline: 2px solid var(--mc-accent); outline-offset: 3px; }

.miell-chat {
    position: relative;
    display: grid;
    grid-template-columns: minmax(280px, 380px) minmax(0, 1fr);
    height: min(680px, 86vh);
    overflow: hidden;
    border-radius: var(--mc-radius);
    background: var(--mc-sand);
}

/* Small AI marker in the top right corner of the chat window */
.miell-chat__ai-badge {
    position: absolute;
    z-index: 3;
    top: 18px;
    right: 18px;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 11px 5px 9px;
    border: 1px solid var(--mc-line);
    border-radius: 50px;
    background: #fff;
    color: var(--mc-ink);
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .1em;
    line-height: 1.2;
    cursor: default;
}
.miell-chat__ai-badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--mc-accent); }

/* Left panel – mirrors the dark footer card of the site */
.miell-chat__aside {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 20px;
    overflow: hidden;
    padding: 36px 30px 26px;
    background: var(--mc-night);
    color: #fff;
}
.miell-chat__aside > :not(.miell-chat__watermark) { position: relative; z-index: 1; }
.miell-chat__watermark { position: absolute; top: 18px; right: -70px; width: 320px; fill: rgba(255, 255, 255, .045); pointer-events: none; }
.miell-chat__title { margin: 0; color: #fff; font-size: clamp(1.75rem, 2.7vw, 2.4rem); font-weight: 300; letter-spacing: -.04em; line-height: 1.06; text-transform: uppercase; }
.miell-chat__subtitle { margin: -6px 0 0; color: var(--mc-night-muted); font-size: .95rem; line-height: 1.55; }

.miell-chat__agent { display: flex; align-items: center; gap: 13px; margin-top: auto; padding: 12px 14px 12px 12px; border: 1px solid rgba(255, 255, 255, .08); border-radius: 14px; background: rgba(255, 255, 255, .05); }
.miell-chat__avatar, .miell-chat__message-avatar { display: grid; place-items: center; overflow: hidden; border-radius: 50%; background: var(--mc-accent); }
.miell-chat__avatar { width: 48px; height: 48px; flex: 0 0 48px; box-shadow: 0 0 0 3px rgba(255, 255, 255, .08); }
.miell-chat__avatar img, .miell-chat__message-avatar img { width: 100%; height: 100%; object-fit: cover; }
.miell-chat__avatar svg { width: 26px; height: 26px; fill: none; stroke: #fff; stroke-width: 2; }
.miell-chat__avatar circle, .miell-chat__message-avatar circle { fill: #fff; stroke: none; }
.miell-chat__heading { min-width: 0; }
.miell-chat__identity strong { display: block; overflow: hidden; font-size: 1.02rem; font-weight: 600; text-overflow: ellipsis; white-space: nowrap; }
.miell-chat__presence { display: flex; align-items: center; gap: 7px; margin-top: 4px; color: var(--mc-night-muted); font-size: .78rem; }
.miell-chat__presence-dot { width: 8px; height: 8px; flex: 0 0 8px; border-radius: 50%; background: var(--mc-accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--mc-accent) 28%, transparent); animation: miell-pulse 2.4s ease-in-out infinite; }
.miell-chat__presence-dot.is-offline { background: #8f948f; box-shadow: none; animation: none; }

.miell-chat__actions { display: flex; flex-direction: column; align-items: flex-start; gap: 8px; }
.miell-chat__operator-toggle { display: inline-flex; align-items: center; gap: 9px; padding: 12px 20px; border: 1px solid rgba(255, 255, 255, .22); border-radius: 50px; background: transparent; color: #fff; font-size: .82rem; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; cursor: pointer; transition: background .15s, border-color .15s; }
.miell-chat__operator-toggle:hover:not(:disabled) { border-color: var(--mc-accent); background: var(--mc-accent); }
.miell-chat__operator-toggle:disabled { opacity: .45; cursor: not-allowed; }
.miell-chat__operator-toggle svg { width: 18px; fill: none; stroke: currentColor; stroke-width: 1.8; }
.miell-chat__operator-hours { margin: 0; color: var(--mc-night-muted); font-size: .76rem; line-height: 1.45; }

.miell-chat__footer-note { display: flex; align-items: flex-start; gap: 8px; margin: 0; color: rgba(255, 255, 255, .45); font-size: .72rem; line-height: 1.45; }
.miell-chat__footer-note svg { width: 15px; flex: 0 0 15px; margin-top: 1px; fill: none; stroke: var(--mc-accent); stroke-width: 1.8; }

/* Conversation panel */
.miell-chat__main { display: grid; grid-template-rows: minmax(0, 1fr) auto; min-width: 0; min-height: 0; }
.miell-chat__body {
    overflow-y: auto;
    padding: 64px clamp(18px, 3.4vw, 40px) 24px;
    scrollbar-color: #d6cfc7 transparent;
    scrollbar-width: thin;
    -webkit-mask-image: linear-gradient(to bottom, transparent 0, #000 40px);
    mask-image: linear-gradient(to bottom, transparent 0, #000 40px);
}
.miell-chat__messages { display: flex; flex-direction: column; gap: 24px; }

.miell-chat__message { display: flex; max-width: min(82%, 640px); flex-direction: column; animation: miell-in .22s ease-out; }
.miell-chat__message--user {
    display: grid;
    grid-template-columns: minmax(0, 1fr) var(--mc-avatar);
    column-gap: var(--mc-avatar-gap);
    align-self: flex-end;
}
.miell-chat__message--user > :not(.miell-chat__message-avatar) { grid-column: 1; justify-self: end; }
.miell-chat__message--user > .miell-chat__message-avatar { grid-column: 2; }
.miell-chat__message--assistant {
    display: grid;
    grid-template-columns: var(--mc-avatar) minmax(0, 1fr);
    column-gap: var(--mc-avatar-gap);
    align-self: flex-start;
}
.miell-chat__message--assistant > :not(.miell-chat__message-avatar) { grid-column: 2; }
.miell-chat__message-avatar { grid-column: 1; grid-row: 1 / span 3; align-self: end; width: var(--mc-avatar); height: var(--mc-avatar); }
.miell-chat__message-avatar svg { width: 20px; height: 20px; fill: none; stroke: #fff; stroke-width: 2.2; }
.miell-chat__message-avatar.is-operator { background: var(--mc-night); }
.miell-chat__message-avatar.is-operator svg { stroke-width: 1.8; }
.miell-chat__message-avatar.is-user { border: 1px solid var(--mc-line); background: #fff; }
.miell-chat__message-avatar.is-user svg { stroke: var(--mc-ink); stroke-width: 1.8; }

.miell-chat__meta { display: flex; align-items: baseline; gap: 8px; margin: 0 4px 6px; color: var(--mc-muted); font-size: .72rem; }
.miell-chat__message--user .miell-chat__meta { justify-content: flex-end; }
.miell-chat__meta span { color: var(--mc-ink); font-weight: 600; }
.miell-chat__bubble { padding: 13px 18px; border: 1px solid var(--mc-line); border-radius: 20px 20px 20px 6px; background: #fff; box-shadow: 0 6px 18px rgba(27, 29, 30, .045); font-size: .95rem; line-height: 1.58; overflow-wrap: anywhere; white-space: pre-wrap; }
.miell-chat__bubble a { color: var(--mc-accent-dark); font-weight: 600; text-decoration: underline; text-underline-offset: 2px; overflow-wrap: anywhere; }
.miell-chat__message--user .miell-chat__bubble a { color: #fff; }
.miell-chat__message--user .miell-chat__bubble { border-color: var(--mc-night); border-radius: 20px 20px 6px 20px; background: var(--mc-night); color: #fff; box-shadow: 0 6px 18px rgba(27, 29, 30, .12); }
.miell-chat__message--operator .miell-chat__bubble { border-color: color-mix(in srgb, var(--mc-accent) 35%, white); background: var(--mc-accent-soft); }
.miell-chat__message--error .miell-chat__bubble { border-color: #f0c9c3; background: #fdf1ef; color: #9a3028; }
.miell-chat__sources { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin: 9px 2px 0; }
.miell-chat__sources > span { margin-right: 2px; color: var(--mc-muted); font-size: .7rem; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; }
.miell-chat__sources a { display: inline-flex; align-items: center; gap: 6px; max-width: 100%; padding: 5px 11px 5px 12px; overflow: hidden; border: 1px solid var(--mc-line); border-radius: 50px; background: #fff; color: var(--mc-ink); font-size: .78rem; font-weight: 500; text-decoration: none; text-overflow: ellipsis; white-space: nowrap; transition: border-color .15s, color .15s; }
.miell-chat__sources a::after { content: "↗"; color: var(--mc-accent); font-weight: 700; }
.miell-chat__sources a:hover { border-color: var(--mc-accent); color: var(--mc-accent-dark); }
.miell-chat__receipt { margin: 5px 4px 0; color: var(--mc-muted); font-size: .68rem; }

.miell-chat__remote-typing { display: flex; align-items: center; gap: 9px; width: max-content; margin: 18px 0 0 calc(var(--mc-avatar) + var(--mc-avatar-gap)); padding: 11px 16px; border: 1px solid var(--mc-line); border-radius: 20px 20px 20px 6px; background: #fff; color: var(--mc-muted); font-size: .78rem; }
.miell-chat__typing-dots { display: flex; gap: 4px; }
.miell-chat__typing-dots i { width: 6px; height: 6px; border-radius: 50%; background: var(--mc-accent); animation: miell-dot 1.1s infinite; }
.miell-chat__typing-dots i:nth-child(2) { animation-delay: .16s; }
.miell-chat__typing-dots i:nth-child(3) { animation-delay: .32s; }

/* Answer options – a separate block under the bot's message */
.miell-chat__choices-wrap { margin: 26px 0 0 calc(var(--mc-avatar) + var(--mc-avatar-gap)); }
.miell-chat__choices-wrap:has(.miell-chat__choices:empty) { display: none; }
.miell-chat__choices-label { display: flex; align-items: center; gap: 12px; margin: 0 0 12px; color: var(--mc-muted); font-size: .7rem; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; }
.miell-chat__choices-label::after { content: ""; height: 1px; flex: 1; background: var(--mc-line); }
.miell-chat__choices { display: flex; flex-wrap: wrap; gap: 10px; }
.miell-chat__choice { display: inline-flex; align-items: center; gap: 14px; padding: 8px 8px 8px 18px; border: 1px solid var(--mc-line); border-radius: 50px; background: #fff; color: var(--mc-ink); font-size: .9rem; font-weight: 500; text-align: left; cursor: pointer; transition: border-color .15s, background .15s, color .15s, transform .15s; }
.miell-chat__choice::after { content: ""; width: 30px; height: 30px; flex: 0 0 30px; border: 1.5px solid var(--mc-accent); border-radius: 50%; background: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2350b848' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 12h12m-5-5 5 5-5 5'/%3E%3C/svg%3E") center / 16px no-repeat; transition: background-color .15s; }
.miell-chat__choice:hover { border-color: var(--mc-night); background: var(--mc-night); color: #fff; transform: translateY(-1px); }
.miell-chat__choice--suggestion { padding: 7px 7px 7px 16px; border-style: dashed; background: transparent; font-size: .86rem; }
.miell-chat__choice--suggestion::after { width: 26px; height: 26px; flex-basis: 26px; background-size: 14px; }
.miell-chat__choice--primary { border-color: var(--mc-accent); background: var(--mc-accent); color: #fff; font-weight: 600; }
.miell-chat__choice--primary::after { border-color: #fff; background-color: #fff; }
.miell-chat__choice:hover::after { background-color: var(--mc-accent); background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23ffffff' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 12h12m-5-5 5 5-5 5'/%3E%3C/svg%3E"); }

/* Lead form */
.miell-chat__lead { margin: 26px 0 0 calc(var(--mc-avatar) + var(--mc-avatar-gap)); padding: 24px; border: 1px solid var(--mc-line); border-radius: var(--mc-radius); background: #fff; box-shadow: 0 6px 18px rgba(27, 29, 30, .045); }
.miell-chat__lead-head { margin-bottom: 18px; }
.miell-chat__lead-prefilled { display: flex; align-items: center; gap: 8px; margin: -6px 0 16px; padding: 8px 12px; border-radius: 10px; background: var(--mc-accent-soft); color: var(--mc-ink); font-size: .8rem; line-height: 1.4; }
.miell-chat__lead-prefilled::before { content: "✓"; color: var(--mc-accent-dark); font-weight: 700; }
.miell-chat__lead .is-prefilled { border-color: var(--mc-accent); background-color: var(--mc-accent-soft); }
.miell-chat__lead h3 { margin: 0; font-size: 1.1rem; font-weight: 600; letter-spacing: -.01em; text-transform: uppercase; }
.miell-chat__lead-head p { margin: 6px 0 0; color: var(--mc-muted); font-size: .85rem; line-height: 1.5; }
.miell-chat__lead-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.miell-chat__lead-grid label { display: flex; flex-direction: column; gap: 6px; margin: 0; }
.miell-chat__lead-grid label > span { color: var(--mc-ink); font-size: .78rem; font-weight: 600; }
.miell-chat-shell .miell-chat__lead :is(input, textarea, select) {
    width: 100%;
    height: auto;
    margin: 0;
    padding: 11px 14px;
    border: 1px solid var(--mc-line);
    border-radius: 12px;
    background: var(--mc-sand);
    box-shadow: none;
    color: var(--mc-ink);
    font-size: .9rem;
    line-height: 1.4;
    outline: 0;
    transition: border-color .15s, background .15s, box-shadow .15s;
}
.miell-chat-shell .miell-chat__lead :is(input, textarea, select):focus {
    border-color: var(--mc-accent);
    background: #fff;
    box-shadow: 0 0 0 4px color-mix(in srgb, var(--mc-accent) 15%, transparent);
    outline: 0;
}
.miell-chat__lead-wide, .miell-chat__consent { grid-column: 1 / -1; }
.miell-chat__consent, .miell-chat__field-checkbox { flex-direction: row !important; align-items: flex-start; gap: 10px !important; font-size: .82rem; }
.miell-chat-shell .miell-chat__lead :is(.miell-chat__consent, .miell-chat__field-checkbox) input { width: 18px; height: 18px; flex: 0 0 18px; margin-top: 1px; padding: 0; accent-color: var(--mc-accent); }
.miell-chat__consent a { color: var(--mc-accent-dark); font-weight: 600; }
.miell-chat__lead-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 22px; grid-column: 1 / -1; }
.miell-chat__lead-restart { display: inline-flex; align-items: center; gap: 8px; padding: 6px 0; border: 0; background: none; color: var(--mc-muted); font-size: .78rem; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; cursor: pointer; transition: color .15s; }
.miell-chat__lead-restart svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.miell-chat__lead-restart:hover, .miell-chat__lead-restart:focus-visible { color: var(--mc-night); }
.miell-chat__lead-submit { justify-self: start; padding: 13px 24px; border: 0; border-radius: 50px; background: var(--mc-accent); color: #fff; font-size: .85rem; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; cursor: pointer; transition: background .15s; }
.miell-chat__lead-submit:hover { background: var(--mc-accent-dark); }
.miell-chat__hp { position: absolute !important; left: -9999px !important; }

.miell-chat__restart { display: block; margin: 26px auto 0; padding: 12px 22px; border: 1px solid var(--mc-night); border-radius: 50px; background: transparent; color: var(--mc-night); font-size: .82rem; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; cursor: pointer; transition: background .15s, color .15s; }
.miell-chat__restart:hover { background: var(--mc-night); color: #fff; }

/* Composer – the pill carries the focus state, the input itself stays clean */
.miell-chat__composer { padding: 14px clamp(18px, 3.4vw, 40px) 22px; }
.miell-chat__composer-inner { display: flex; align-items: center; gap: 8px; padding: 6px 6px 6px 22px; border: 1px solid var(--mc-line); border-radius: 50px; background: #fff; box-shadow: 0 6px 18px rgba(27, 29, 30, .045); transition: border-color .15s, box-shadow .15s; }
.miell-chat__composer-inner:focus-within { border-color: var(--mc-accent); box-shadow: 0 0 0 4px color-mix(in srgb, var(--mc-accent) 14%, transparent), 0 6px 18px rgba(27, 29, 30, .06); }
.miell-chat-shell .miell-chat__composer input {
    min-width: 0;
    height: auto;
    flex: 1;
    margin: 0;
    padding: 10px 0;
    border: 0 !important;
    border-radius: 0;
    background: transparent !important;
    box-shadow: none !important;
    color: var(--mc-ink);
    font-size: .95rem;
    line-height: 1.4;
    outline: 0 !important;
    -webkit-appearance: none;
    appearance: none;
}
/* Below the input: the AI / privacy notice, and a quiet "end chat" text button on the right. */
.miell-chat__composer-foot { display: flex; align-items: flex-start; justify-content: space-between; gap: 14px; margin-top: 9px; padding: 0 8px 0 22px; }
.miell-chat__notice { flex: 1 1 auto; margin: 0; color: var(--mc-muted); font-size: .72rem; line-height: 1.45; }
.miell-chat-shell .miell-chat__composer .miell-chat__end { display: inline-flex; flex: 0 0 auto; align-items: center; gap: 5px; width: auto; height: auto; margin: -3px 0 0; padding: 3px 8px; border: 0; border-radius: 6px; background: transparent; color: var(--mc-muted); font-size: .72rem; font-weight: 600; line-height: 1.45; white-space: nowrap; cursor: pointer; transform: none; transition: background .15s, color .15s; }
.miell-chat-shell .miell-chat__composer .miell-chat__end[hidden] { display: none; }
.miell-chat-shell .miell-chat__composer .miell-chat__end svg { width: 11px; height: 11px; fill: none; stroke: currentColor; stroke-width: 2.4; stroke-linecap: round; }
.miell-chat-shell .miell-chat__composer .miell-chat__end:hover, .miell-chat-shell .miell-chat__composer .miell-chat__end:focus-visible { background: rgba(27, 29, 30, .06); color: var(--mc-ink); transform: none; }
.miell-chat-shell .miell-chat__composer .miell-chat__end.is-confirming { background: #fdf1ef; color: #c0392b; }
.miell-chat__notice a { color: inherit; text-decoration: underline; text-underline-offset: 2px; }
.miell-chat__notice a:hover { color: var(--mc-ink); }
.miell-chat__composer input::placeholder { color: #9b958e; opacity: 1; }
.miell-chat__composer button { display: grid; place-items: center; width: 44px; height: 44px; flex: 0 0 44px; border: 0; border-radius: 50%; background: var(--mc-accent); color: #fff; cursor: pointer; transition: background .15s, transform .15s; }
.miell-chat__composer button:hover:not(:disabled) { background: var(--mc-accent-dark); transform: translateX(2px); }
.miell-chat__composer button:disabled { opacity: .45; cursor: not-allowed; }
.miell-chat__composer button svg { width: 20px; fill: none; stroke: currentColor; stroke-linecap: round; stroke-linejoin: round; stroke-width: 2.2; }

@keyframes miell-in { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }
@keyframes miell-dot { 0%, 60%, 100% { transform: translateY(0); opacity: .4; } 30% { transform: translateY(-3px); opacity: 1; } }
@keyframes miell-pulse { 0%, 100% { box-shadow: 0 0 0 3px color-mix(in srgb, var(--mc-accent) 28%, transparent); } 50% { box-shadow: 0 0 0 6px color-mix(in srgb, var(--mc-accent) 0%, transparent); } }

@media (max-width: 900px) {
    .miell-chat { grid-template-columns: 1fr; height: auto; }
    .miell-chat__aside { gap: 16px; padding: 28px 20px 20px; }
    .miell-chat__title { padding-right: 56px; font-size: clamp(1.45rem, 6vw, 1.9rem); }
    .miell-chat__watermark { top: 10px; right: -60px; width: 220px; }
    .miell-chat__agent { margin-top: 4px; }
    .miell-chat__footer-note { display: none; }
    .miell-chat__main { height: min(620px, 80vh); }
    .miell-chat__body { padding-top: 28px; }
    .miell-chat__ai-badge { top: 14px; right: 14px; }
}
@media (max-width: 560px) {
    .miell-chat-shell { --mc-avatar: 30px; --mc-avatar-gap: 10px; }
    .miell-chat__subtitle { font-size: .88rem; }
    .miell-chat__body { padding: 24px 14px 14px; }
    .miell-chat__message { max-width: 92%; }
    .miell-chat__choices-wrap, .miell-chat__lead { margin-left: 0; }
    .miell-chat__choices { flex-direction: column; align-items: stretch; }
    .miell-chat__choice { justify-content: space-between; }
    .miell-chat__lead { padding: 18px; }
    .miell-chat__lead-grid { grid-template-columns: 1fr; }
    .miell-chat__lead-wide, .miell-chat__consent { grid-column: 1; }
    .miell-chat__composer { padding: 10px 12px 14px; }
    .miell-chat__composer-foot { gap: 8px; padding: 0 2px 0 12px; }
}
@media (prefers-reduced-motion: reduce) { .miell-chat-shell * { animation: none !important; transition: none !important; scroll-behavior: auto !important; } }